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Senior Debt Advisors
Salary
Up to £38,000
Hours
Monday to Friday
Bonus
Performance-related bonus
Location
South Manchester
Opportunities
Several positions available
Start
Immediate start
About the role
This is an excellent opportunity to join a supportive and ambitious organisation offering genuine career progression, ongoing development, and a positive working environment.
As an experienced debt advisor, you will be responsible for conducting detailed financial assessments, understanding clients’ individual circumstances, and providing clear, accurate information on the debt solutions available to them.
You will manage enquiries from initial consultation through to solution recommendation, ensuring all advice is compliant, accurate, and focused on achieving the best possible outcome for the client.
Key responsibilities
Conduct comprehensive income and expenditure assessments.
Build rapport and establish trust with clients experiencing financial difficulties.
Provide clear, ethical, and compliant debt advice.
Explain available debt solutions and their implications.
Assess suitability for Individual Voluntary Arrangements (IVAs), Debt Management Plans (DMPs), Debt Relief Orders (DROs), and bankruptcy.
Accurately gather and verify client information.
Maintain detailed and compliant client records.
Achieve quality and performance targets.
Ensure all activities adhere to FCA regulations and company procedures.
Deliver an outstanding customer experience throughout the advice process.
Candidate requirements
Essential
- Proven experience as a Debt Advisor, Debt Consultant or Financial Solutions Advisor.
- Strong knowledge of debt solutions and affordability assessments.
- Excellent communication and listening skills.
- Ability to handle sensitive conversations with empathy and professionalism.
- Strong attention to detail and compliance awareness.
- Target-driven with a customer-first approach.
- Experience working within an FCA-regulated environment.
- Competent IT and CRM system skills.
Desirable
- Debt Advice or relevant financial services qualifications.
- Experience within the insolvency or debt solutions sector.
- Knowledge of vulnerability frameworks and customer outcome principles.
Personal attributes
- Empathetic and supportive.
- Professional and trustworthy.
- Organised and self-motivated.
- Resilient and positive.
- Strong problem-solving ability.
- Passionate about helping people improve their financial situation.
Benefits
Competitive basic salary.
Uncapped monthly bonus structure.
Career development opportunities.
Ongoing training and professional development.
Supportive management team.
Modern South Manchester office environment.
Pension scheme.
Holiday allowance plus bank holidays.
Prefer to speak directly?
Speak to our recruitment team about the role.
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